In the coming blogs and in the
course we will dive into the exciting world of customer interactions. This I
believe really is the core of any business: the customer and the service
provider interracting with each other. I’m looking forward to learn about the
theories connected into customer interraction.
Having worked in customer
service my whole life (since I was 14, and still going strong!) I have decades
of emiprical experience on the subject. I absolutely love meeting and talking
to my customers. My style of service is personal, engaging and preferably
humoristic, when applicable.
Although I consider myself being a person who gets
along with everyone, I still meet an angry or dissatisfied customer every now
and then. The challenge is to try to change their perspective, and make things
right. 99 times out of 100 it works out well. I’m looking forward to read about
the academics point of view when it comes to good practises in customer
interraction, and what to do when things go south?
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